Job Description:
Network Engineer / Network Lead (L2+ Managed Services)
Location
Malad / Goregaon, Mumbai
Experience Required
8+ Years

Immediate Joiners Only
Work Mode
Work From Office (5 Days a Week)

About the Role
We are seeking an experienced Network Engineer / Network Lead (L2+) to manage and support enterprise network infrastructure across multi-site environments. The role involves providing advanced network operations support, incident management, troubleshooting, monitoring, change implementation, stakeholder coordination, and governance activities for LAN, WAN, WLAN, Security, SD-WAN, and Cloud connectivity environments.
The ideal candidate should possess strong hands-on expertise in routing, switching, wireless, network security, enterprise troubleshooting, network monitoring, and ITSM-driven service delivery.

Key Responsibilities
Network Operations & Support
Provide L2/L2+ operational support for Enterprise LAN, WAN, WLAN, Internet, VPN, Firewall, Proxy, Load Balancers, DNS/DHCP, Routing, Switching, and Remote Access environments.
Manage network incidents from identification through resolution while ensuring SLA compliance.
Act as an escalation point for Service Desk, NOC, and Operations teams.
Perform advanced troubleshooting of:
Routing and Switching issues
Latency and Packet Loss issues
Bandwidth congestion
Link flapping
Internet and WAN connectivity issues
Wireless and VPN connectivity issues
Network Configuration & Administration
Configure and troubleshoot:
VLANs
Trunking
STP/RSTP
EtherChannel
Routing Protocols (OSPF, BGP)
IP Addressing
DHCP
DNS
NAT
ACLs
Support MPLS, SD-WAN, Leased Lines, Internet Circuits, Broadband, and Data Center connectivity.

Security & Firewall Management
Manage and troubleshoot Firewall, VPN, and Security-related connectivity issues.




Support Firewall rule implementation and validation.
Troubleshoot:
IPSec VPN
SSL VPN
NAT
ACLs
Access Control issues
Ensure compliance with security policies and organizational standards.

Wireless Infrastructure Support
Support enterprise Wireless LAN deployments and operations.
Troubleshoot:
Access Points
Wireless Controllers
WLAN Authentication
Roaming Issues
Coverage & Performance Issues
Coordinate Wi-Fi deployment and site implementation activities.

Monitoring & Performance Management
Monitor network health using enterprise monitoring tools.
Analyze:
Bandwidth utilization
Interface performance
Device health
Availability metrics
Capacity trends
Proactively identify performance bottlenecks and recommend improvements.
Change & Incident Management
Execute network changes following ITIL processes.
Prepare:
Method of Procedure (MOP)
Risk Assessment
Rollback Plans
Validation Reports
Participate in major incident management and post-incident reviews.
Perform RCA (Root Cause Analysis) for recurring incidents.
Documentation & Governance
Maintain:
Network Diagrams
IP Address Records
Device Inventory
SOPs
Troubleshooting Guides
Configuration Backups
Prepare operational reports and management dashboards.
Participate in service review and governance meetings.

Technical Requirements
Networking Technologies
Robust understanding of:
TCP/IP
VLAN




STP / RSTP
OSPF
BGP
QoS
DHCP
DNS
NAT
ACL
SNMP
Syslog
VPN Technologies
Routing & Switching
Hands-on experience with enterprise routing and switching environments.
Strong troubleshooting skills in LAN/WAN technologies.
Wireless Technologies
Experience managing enterprise WLAN solutions.
Understanding of wireless authentication and controller-based environments.
Security Technologies
Experience with:
Fortinet
Palo Alto
Check Point
Cisco Security Solutions
Zscaler
Monitoring & Management Tools
Hands-on experience with:
SolarWinds
PRTG
Zabbix
Network Monitoring Platforms
Configuration Backup Tools
Load Balancing & SD-WAN (Preferred)
Experience with:
F5 Load Balancers
SD-WAN Solutions
Cloud Connectivity

Required Skills
Strong troubleshooting and analytical skills.
Excellent incident and problem management capabilities.
Experience in stakeholder and vendor coordination.
Ability to work independently in high-pressure environments.
Excellent communication and documentation skills.
Knowledge of ITIL processes and service management best practices.
Ability to handle multiple tasks and priorities simultaneously.

Preferred Experience
Multi-site enterprise network support.
Data Center and Cloud connectivity management.
ISP and Carrier coordination.
Network transformation and migration projects.
Managed Services environment experience.
Service Delivery and Operations Governance exposure.

Educational Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.
Relevant certifications such as:
CCNA / CCNP
Fortinet NSE
Palo Alto Certifications
Aruba Certifications
ITIL Foundation (Preferred)

📌 Lead Network Engineer (Mumbai)
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