Position Title: Associate IT Analyst (Stores Platform Services)

The Stores Platform Services team supports the hardware, software, and platforms that enable seamless store operations worldwide. In this role, you will assist with the administration, deployment, troubleshooting, and continuous improvement of store technology solutions, including POS systems, payment devices, mobile devices, printers, and related peripherals.

Responsibilities:
- Assist with administering and supporting store hardware and software solutions, including POS systems, peripherals, and mobile devices. Ensure that the technology meets the needs of the stores and aligns with business requirements.
- Monitor and help manage escalated store technology incidents from Service Desk Support, Engineering, Development, and Networking teams, escalating complex issues as needed.

Support and maintain core retail technology platforms including:
- Point of Sale (POS) registers
- Payment processing devices
- Store printers and print management solutions
- Mobile handheld devices and tablets




- Perform troubleshooting and support root cause analysis and resolution for hardware and software issues impacting store operations.
- Maintain the QA lab workplace by configuring, staging, and validating POS hardware, payment devices, printers, handhelds, tablets, and related peripherals for testing activities.
- Document known issues, troubleshooting steps, and resolution procedures to improve operational efficiency and knowledge sharing.
- Assist with configuration, deployment, device support, and troubleshooting for Linux-based POS systems, Android-based mobile devices, printers, and related peripherals.
- Maintain a high level of customer satisfaction by addressing issues in a timely and efficient manner.
- Communicate effectively with internal and external business partners to understand and troubleshoot technology issues. Collaborate with cross-functional teams, vendors, and suppliers to support resolution o

📌 Associate Analyst, Stores Platform (Bengaluru)
🏢 Abercrombie GCC India
📍 Bengaluru