:

We are looking for an experienced Technical Program Lead to drive strategic, cross-functional technology programs focused on customer experience and digital products.

The role will work closely with Product, Engineering, Design, Data, and Business teams to ensure successful delivery of high-impact initiatives.

Key Responsibilities :

- Lead end-to-end execution of complex, cross-functional technology programs across customer-facing products.
- Work closely with Product and Engineering teams to define program scope, objectives, milestones, and delivery plans.
- Drive program planning, execution, tracking, and governance to ensure timely and high-quality delivery.
- Manage dependencies across multiple product and technology teams and proactively identify and mitigate risks.
- Develop and maintain program roadmaps, timelines, metrics, and status reporting.
- Work closely with engineering teams to understand technical dependencies, challenges, trade-offs, and delivery risks.
- Partner with Product teams to translate customer and business requirements into executable programs.
- Drive initiatives aimed at improving customer experience, digital journeys, engagement, conversion, and overall product performance.
- Establish effective stakeholder communication and ensure alignment across Product, Technology, Business, and other relevant teams.
- Track program outcomes and use data and insights to identify areas for improvement.




- Proactively identify bottlenecks and drive resolution through effective stakeholder management and problem-solving.
- Present program progress, key risks, dependencies, and outcomes to senior leadership.

Desired Skills &

Experience :

- 8 - 12 years of overall experience, with strong experience in Technical Program Management / Program Management within technology-driven organizations.
- Strong understanding of technology, software development lifecycle, product development, and engineering processes.
- Experience managing complex programs involving multiple technology and product teams.
- Strong exposure to customer-facing digital products and customer experience initiatives.
- Ability to work effectively with senior Product, Engineering, and Business stakeholders.
- Robust project/program planning, execution, prioritization, and stakeholder management skills.
- Excellent analytical and problem-solving abilities.
- Strong communication and leadership skills with the ability to influence cross-functional teams.
- Ability to operate effectively in a fast-paced, high-growth environment.

Preferred Experience :

- Experience in consumer internet, fintech, insurtech, e-commerce, BFSI, or other digital product organizations.
- Exposure to large-scale customer-facing platforms, digital journeys, conversion optimization, personalization, onboarding, or customer engagement initiatives.
- Experience working in an environment with multiple products, technology teams, and complex cross-functional dependencies.

📌 Policybazaar - Technical Program Lead - SDLC (India)
🏢 PolicyBazaar
📍 India