Job Summary

We are looking for an experienced Operations Manager to oversee the day-to-day operations of the poker club, ensuring smooth table operations, effective team management, excellent player experience, and strict adherence to applicable legal, regulatory and internal compliance requirements.

Key Roles & Responsibilities:

- Oversee daily poker club operations, including table management, dealer deployment, game operations, player movement and floor activities.
- Manage poker chips, card decks and gaming equipment, ensuring proper availability, control, storage, issuance, collection and reconciliation.
- Prepare and manage dealer rosters, shifts, rotations, attendance and break schedules to ensure adequate manpower.
- Maintain a well-regulated, secure and professionally managed gaming environment in line with applicable regulations, licensing requirements and club standards.
- Oversee the consistent implementation of player onboarding, access-control, operational and conduct procedures across the club.
- Promote a respectful, disciplined and inclusive environment for players, dealers and employees, addressing operational concerns and behavioural issues through established management processes.
- Ensure dealers and staff are treated professionally and that any player misconduct is promptly addressed and escalated when required.
- Monitor compliance with responsible gaming, player protection, security and operational procedures applicable to the club.
- Ensure staff understand and follow all relevant SOPs, compliance requirements and escalation procedures.
- Maintain proper records of player incidents, operational discrepancies, disciplinary matters and compliance-related issues and report them to management.
- Coordinate with Security, Compliance,



and other departments on player incidents, suspicious activities, disputes and other operational matters.
- Address player complaints and operational concerns in accordance with established procedures and club policies.
- Conduct regular team briefings and training on SOPs, player conduct, compliance, dealer protection and operational procedures.
- Ensure proper shift handovers and maintain operational discipline across all shifts.
- Identify operational and compliance risks and recommend corrective actions to management.
- Ensure all gaming-floor activities are conducted in a safe, professional, controlled and compliant environment.
- Support management in audits, inspections, compliance reviews and implementation of updated regulatory requirements.

Required Experience & Skills:

- 4–8 years of experience in poker club, gaming, hospitality or similar regulated operations.
- Strong understanding of poker-floor operations and gaming-table management.
- Knowledge of gaming compliance, age verification, player conduct and operational SOPs.
- Strong leadership, communication and conflict-management skills.
- Excellent attention to detail, documentation and reporting skills.
- Ability to handle high-pressure situations and make sound operational decisions.
- Willingness to work in rotational shifts, weekends and public holidays.

Pay: ₹40,000.00 - ₹60,000.00 per month

Advantages

- Flexible schedule
- Food provided

Ability to commute/relocate:
- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Location:
- Bengaluru, Karnataka (Preferred)

Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)

Work Location: In person

📌 Operations Manager (Bengaluru)
🏢 Elansphere Entertainment Private
📍 Bengaluru