Overview

PENNEP is looking for a highly organized and detail-oriented Operations Executive to support the day-to-day operations of our clients online certification programs. The role will involve coordinating course operations, learner activities, LMS updates, certification processes, internal follow-ups, and operational reporting.

The ideal candidate should have strong coordination and communication skills, good attention to detail, and the ability to manage multiple operational activities in a fast-paced EdTech environment.

Key Responsibilities

- Manage day-to-day operational activities for online certification programs.
- Coordinate course schedules, program timelines, and operational activities.
- Support course launch, delivery, updates, and completion processes.
- Coordinate learner enrolment, course allocation, and account/access-related activities.
- Maintain accurate learner, course, and certification records.
- Monitor learner enrolment, attendance, course progress, assessments, and completion status.
- Coordinate with the LMS team for course setup, learner access, content updates, and issue resolution.
- Track course content, quizzes, assignments, assessments, and other course deliverables.
- Coordinate with Course Reviewers, Subject Matter Experts (SMEs), instructors, and content teams.
- Track pending activities, approvals, updates, and deliverables and ensure timely follow-up.
- Coordinate certification processes and maintain completion and certification records.
- Handle routine learner operational queries and coordinate with relevant teams for resolution.
- Prepare and maintain operational trackers, checklists, SOPs, and process documentation.
- Maintain accurate and updated information across CRM, LMS, and internal operational systems.




- Coordinate online classes, webinars, workshops, assessments, and other program activities.
- Follow up with internal teams and stakeholders to ensure timely completion of operational tasks.
- Identify operational gaps, delays, or errors and report them to the reporting manager.
- Assist in improving operational processes and overall learner experience.
- Ensure compliance with defined processes, timelines, and quality standards.
- Support other operational activities and projects assigned by the reporting manager.

Required Qualifications

- Bachelor's degree in Business Administration, Management, Operations, Commerce, or a related field.
- 1–3 years of experience in operations, coordination, administration, EdTech, online learning, or a similar role.
- Fresh graduates with strong organizational and coordination skills may also be considered.
- Good working knowledge of Microsoft Office, especially Excel and Word.
- Strong written and verbal communication skills.
- Good organizational and multitasking abilities.
- Strong attention to detail and accuracy.
- Ability to manage multiple tasks and meet deadlines.
- Comfortable working with online platforms, systems, and digital tools.

Preferred Skills

- Experience working with LMS platforms.
- Basic experience with CRM or learner management systems.
- Familiarity with project/task management tools such as Jira,



Cofluence and other
- Experience in an EdTech, e-learning, training, or certification environment.
- Ability to identify operational issues and coordinate with relevant teams for resolution.

About PENNEP

PENNEP works with national and multinational clients and strives to become one of the world's leading qualified services companies with a vision to transform clients' business, operating, and technology models for the digital era. Our leaders have 50 PLUS Years of combined and unique industry knowledge with a consultative approach that helps clients envision, build and run more innovative and efficient businesses.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.

PENNEP is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We provide engineering excellence practices training for all our employees.

Pay: From ₹30,000.00 per month

Benefits

- Paid sick time
- Paid time off
- Provident Fund

Application Question(s):
- Do you have experience working with an LMS (Learning Management System)?
- Do you have experience coordinating with multiple internal teams to complete operational tasks and meet deadlines?
- Do you have experience working in an EdTech, e-learning, online training, or certification environment?

Education:
- Bachelor's (Required)

Work Location: Remote

📌 Operations Executive- Edtech Platform (India)
🏢 Pennsylvania Enterprise Private
📍 India