Process Lead - Change Management
Job Summary:
Responsible for managing:
Change Management activities leveraging ServiceNow and ii) formanaging the accuracy and completeness of the CMDB (Configuration Management Database) in ServiceNow. Collaborate with change coordinators and various technical teams and ensure theestablished change management policies, procedures and processes are followed appropriately, andchanges are implemented during the approved change window, with no or minimal disruption to businessand users. Work with CI (Configuration Items) owners and ensure completeness, correctness, andaccuracy of the CMDB.
Job Responsibilities:
- Essential duties and responsibilities include the following. Other duties may be assigned as appropriate.
- Oversee / host weekly CAB (Change Advisory Board) meetings with a large audience and closelyreview submitted Change Requests in ServiceNow and ensure compliance with the establishedpolicies, procedures and processes, including test plan, rollback plan, business / user impact,communication plan, validation plan, implementation schedule etc.,



before providing approval.
- Meet with Change Coordinators on out-of-cycle or emergency/urgent Changes to understand thedetails including reason for the change, scope of the change, impact etc.
- Ensure that any failed changes are properly identified along with any incidents caused by thefailed change and ensure that they are properly linked.
- Contribute to Major Incident Management and determine if the incident was caused by a Change.
- Provide the leadership team with insights on Changes Requests executed each month, includingNormal Changes, Standard Changes, Urgent Changes, Failed Changes, using reports and slidedeck presentations.
- Provide necessary assistance to those that are involved in coordinating, submitting or executingChanges, and educating them on the proper procedures and steps involved in submitting Urgent,Normal, and Standard Changes.
- Develop and implement recent or re

📌 Process Lead (Bengaluru)
🏢 ADM
📍 Bengaluru