We are looking for a friendly, responsible, and customer-focused Customer Care Representative to join our team. The ideal candidate will handle customer inquiries, assist with orders, resolve issues, and ensure a smooth and positive shopping experience.

Key Responsibilities

- Respond to customer inquiries through WhatsApp, phone calls, email, and other support channels.
- Assist customers with product information, sizing, measurements, pricing, and order details.
- Help customers place orders and guide them through the purchasing process.
- Track orders and provide updates on shipping and delivery.
- Handle customer concerns related to returns, exchanges, refunds, and cancellations.
- Coordinate with the warehouse, tailoring, shipping, and other teams to resolve issues.
- Maintain accurate customer and order records.
- Follow up with customers to ensure their concerns are resolved.
- Provide professional, polite, and timely customer service.




- Identify recurring customer issues and share feedback with the team.

Requirements
- Positive communication skills in English and Hindi.
- Friendly, patient, and professional attitude.
- Basic computer knowledge.
- Comfortable using WhatsApp, email, and online order management systems.
- Ability to handle multiple customer queries efficiently.
- Strong problem-solving and follow-up skills.
- Previous customer service or e-commerce experience is an advantage.

Preferred Skills
- Ability to communicate clearly with customers and internal teams.

What We Offer
- Supportive and professional work environment.
- Opportunity to learn e-commerce operations and customer relationship management.
- Career growth opportunities.
- [Add other benefits, if applicable.]

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits

- Paid sick time

Work Location: In person

📌 Customer Care Representative (Agra)
🏢 BIGREAMS INTERNATIONAL
📍 Agra