At POD - Josh Technology Group, we are seeking a Client Engagement professional to drive platform adoption and digital transformation across partner universities. You will serve as the primary strategic interface for senior academic leadership, leading end-to-end onboarding and tailored training.

Key responsibilities include overseeing daily platform operations, resolving escalations, monitoring usage health, and channeling client feedback into product enhancements. The primary objective is to own the total user experience, ensuring seamless adoption and high client satisfaction throughout the institutional lifecycle.

Required Experience

0-4 years of experience in Client Servicing Experience

Work Location

Gurugram (2 Saturdays in a month are working)

Qualifications

Bachelor's/Master’s degree in any relevant field

Core Responsibilities

● Executive & Academic Stakeholder Management: Function as the primary strategic interface for senior academic leadership - including Deans, Heads of Departments, Examination Controllers, and Placement Directors - building long-term partnerships, aligning platform capabilities with institutional goals, and proactively resolving operational blockers.

● On-Ground Onboarding & Rollout: Lead end-to-end institutional onboarding across diverse academic functions (academics, examinations, assessments, placements, and alumni relations), customizing deployment models to match the institution’s unique administrative hierarchy and academic calendar.

● Tailored On-Ground Training Programs: Design and deliver interactive,



role-based training sessions—both on-ground and virtual - for faculty, administrative staff, and students to ensure smooth transition from legacy manual processes to platform workflows.

● Change Management & Capability Building: Guide academic staff through digital transformation, creating quick-reference guides, self-serve toolkits, and best-practice frameworks that build internal self-sufficiency across departments.

● Cross-Functional Institutional Support: Oversee day-to-day operations across all platform modules - whether managing semester exam logistics, continuous internal assessments, alumni network tracking, or corporate engagement, ensuring seamless platform adoption in every use case.

● Proactive Escalation & Query Resolution: Establish robust SLA-driven support protocols to resolve complex user queries and platform issues swiftly, maintaining high system availability and minimal operational friction during critical academic cycles.

● User Usage & Health Monitoring: Monitor key product usage metrics (active faculty logins, assessment completion rates, alumni engagement frequency) to track institutional health, identify low-adoption departments,



and run targeted intervention strategies.

● Structured Voice of Customer (VoC) Loops: Gather actionable feedback directly from faculty, students, and administrators through structured surveys and focus groups, translating raw user experience insights into functional feature requests for the Product and Engineering teams.

● Persuasive Product Demonstration & Advocacy: Maintain deep, expert-level product knowledge to comfortably demonstrate new features, modules, and platform enhancements to existing leadership or potential partner institutions.

● End-to-End User Experience Ownership: Take full accountability for total user satisfaction across both administrative power users and the general student body, ensuring the platform consistently delivers a friction-free experience.

What are we looking for in you?

● Possess excellent Interpersonal and Communication Skills.

● Possess the ability to build long-term relationships with clients.

● Ability to multitask and to prioritize under deadline.

● Expert in delivering outcomes.

● Self-starter and a good team player with a high sense of ownership.

● Client-centric and a positive attitude and the ability to thrive in a fast-paced, dynamic environment.

● Self-motivated and has an internal drive to produce high-quality work.

● Good working knowledge of Microsoft & G Suite.

Pay: From ₹300,000.00 per year

Perks

- Health insurance
- Paid time off
- Provident Fund

Work Location: In person

📌 Client Service Representative (Gurugram)
🏢 josh Technology Group
📍 Gurugram