Key Responsibilities
Sales Coordination
Coordinate with Sales Executives, distributors, dealers and customers.
Track sales orders from booking to dispatch and delivery.
Ensure timely communication of order status.
Coordinate with production, dispatch, logistics, accounts and stores.
Order Management
Receive and process customer orders.
Verify product, quantity, pricing, discounts and delivery requirements.
Prepare sales orders, invoices and dispatch-related documents.
Follow up on pending and delayed orders.
Customer Management
Handle customer queries related to orders, pricing and delivery.
Maintain regular communication with customers.
Coordinate resolution of customer complaints with relevant departments.
Maintain customer and distributor databases.
Sales Reporting
Prepare daily, weekly and monthly sales reports.
Maintain sales MIS and order tracking reports.
Monitor sales targets versus actual achievement.
Track pending orders,
outstanding payments and dispatch status.
Internal Coordination
Coordinate with Accounts for billing and payment status.
Coordinate with Production for product availability.
Coordinate with Logistics for shipment and delivery.
Escalate delays or issues to the Sales Manager.
Documentation & MIS
Maintain accurate sales records and documents.
Update ERP/CRM/software systems regularly.
Prepare sales summaries and management reports.
Maintain distributor/dealer-wise sales data.
Required Skills
Good communication and interpersonal skills.
Solid follow-up and coordination ability.
Good knowledge of MS Excel, Word and PowerPoint.
Basic knowledge of ERP/CRM software.
Valuable numerical and analytical skills.
Ability to manage multiple orders and priorities.
Robust attention to detail.
Problem-solving and customer-handling skills.