Job Title: Customer Account Manager – (BFSI)

Location: Bangalore

Experience: 5–10 years

Industry: Cybersecurity / BFSI (Banking, Financial Services, Insurance)

Role Overview

We are seeking a results-driven Customer Account Manager to manage and grow strategic accounts within the BFSI sector. The ideal candidate will have a strong understanding of cybersecurity solutions and regulatory requirements in banking and financial services, combined with excellent relationship management and business development skills.

Key Responsibilities

Account Management & Growth

• Manage a portfolio of BFSI clients, acting as the primary point of contact.

• Develop and execute account plans to drive revenue growth and customer

retention.

• Identify cross-sell and up-sell prospects for cybersecurity solutions and

services.

Client Relationship Management

• Build and maintain solid relationships with key stakeholders (CIOs, CISOs, Risk

& Compliance Heads).

• Ensure high customer satisfaction through proactive engagement and issue





resolution.

• Conduct regular business reviews and strategic planning sessions with clients.

Cybersecurity Advisory

• Understand client security posture and recommend appropriate solutions (e.g.,

SIEM, SOC, IAM, endpoint security, cloud security).

• Align offerings with regulatory frameworks such as RBI guidelines, PCI-DSS, ISO

27001, and other BFSI compliance standards.

• Collaborate with pre-sales and technical teams to design tailored solutions.

Sales & Revenue Responsibility

• Own revenue targets and pipeline for assigned accounts.

• Lead deal cycles from prospect identification to closure.

• Negotiate contracts, renewals, and service agreements.

Stakeholder Collaboration

• Work closely with internal teams (sales, pre-sales, delivery, product, and

support).

• Ensure seamless delivery of cybersecurity projects and services.

📌 Customer Account Manager Bengaluru
🏢 iValue Group
📍 Bengaluru