The Team Leader is responsible for leading a team of Banking Customer Care Professionals. The team is responsible for providing extraordinary customer care in a agile Banking call center operation, assisting customers with inquiries, and performing account maintenance. The Team Leader is responsible for coaching, inspiring, developing and motivating a team of Customer Care Professionals who are supporting our customers in a fast paced, structured environment.

Don’t just inspire followers. Create future leaders.

Previous experience leading and/or coaching customer care professionals required
Call Center leadership experience with robust banking product and operations knowledge/experience highly preferred
Excellent coaching and negotiation skills
Strong people management and leadership skills
Personal accountability
Proven interpersonal skills and the ability to communicate at all levels
Proven ability to drive results and sustained performance in efficiency, compliance, value generation (on product growth) & customer first resolution




Ability to adapt quickly to current systems and processes
Demonstrated ability to champion and collaborate on customer issues while balancing enterprise strategy

Preferred Qualifications:
Previous Knowledge of the Banking Industry

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help u

📌 Team Leader Operations Gurugram
🏢 American Express
📍 Gurugram