• Prior experience supporting hotels remotely from an offshore service desk, BPO hospitality process, or hotel centralized service center.
• Familiarity with hospitality platforms: Opera / Opera Cloud PMS, Micros / Simphony POS, HotSOS, Quore, Knowcross, Alice, Sonifi, Enseo, Roomnet, Salto/Assa Abloy/Onity/Saflok/Ving door lock systems, Kipsu. • Experience coordinating with US-based ISPs, OEMs, and field-service vendors (Comcast Business, Spectrum, AT&T;, Cox, Single Digits, Deep Blue, Hotel Internet Services, etc.).