About Craftizen Foundation

Craftizen Foundation is a not-for-profit organisation working at the intersection of livelihoods, crafts, inclusion and sustainability. Our flagship Petalists Livelihood Program is a large-scale craft-based vocational training and livelihood initiative for adults with intellectual disabilities, implemented through a growing network of partner organisations across India.
At present, this program has 100+ partner organisations in 11 states and we are set to reach 150 centres by year-end.

Job Title: Manager - Client Servicing & Business Development

Job Summary

We are looking for a proactive and detail-oriented Client Servicing & Business Development Manager to manage the complete customer lifecycle + - from lead generation and inquiry handling to order fulfillment, inventory coordination, and long-term relationship management. The ideal candidate will be comfortable juggling front-end client communication with back-end operational coordination, ensuring a smooth experience for customers at every touchpoint.

Key Responsibilities

1
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Lead Generation & Business Development

· Identify and generate current business leads through calls, emails, referrals, and digital channels

· Conduct market research to identify potential clients and business prospects

· Reach out to prospective clients and pitch products/services

· Build and maintain a robust sales pipeline

2
. Client Servicing & Inquiry Management

· Respond promptly and professionally to client inquiries via phone, email, and chat

· Understand client requirements and provide accurate product/service information

· Key account management for our regular buyers and long term customers

· Resolve client complaints and escalate complex issues when necessary

· Build long-term relationships with clients to encourage repeat business

· Gather client feedback and share insights with the management team

3
. Order Management & Inventory Coordination

· Process client orders accurately and e

📌 Manager Client Servicing & Business Development Bengaluru (India)
🏢 Craftizen Foundation
📍 India