Key Responsibilities
Handle customer queries through calls, WhatsApp, email, and other support channels.
Assist students with course, admission, enrollment, payment, and documentation-related queries.
Resolve customer complaints and provide appropriate solutions within defined timelines.
Coordinate with internal teams such as Admissions, Operations, Academic, and Accounts for issue resolution.
Maintain accurate records of customer interactions and complaints in CRM/Google Sheets.
Follow up with students regarding pending documents, payments, classes, or other requirements.
Ensure proper communication and regular follow-ups with students.
Escalate complex or unresolved issues to the concerned team or senior.
Maintain a qualified and empathetic approach while handling customers.
Meet defined customer service, response time, and resolution targets.

Pay: ₹18,000.00 - ₹27,000.00 per month

Perks:
Adaptable schedule
Leave encashment
Paid sick time
Paid time off

Experience:
CRE: 1 year (Required)

Work Location: In person

📌 Customer Service Executive Noida (India)
🏢 IMTS Academic & Skills Development College
📍 India