Store Manager Job Description

Payroll: Swiggy
Position Type: On-Roll Position
Designation: Store Manager

Key Responsibilities
Store Operations & Upkeep
Ensure overall upkeep of the store and implementation/adherence to the company’s statement of purpose.
Oversee and monitor day-to-day store operations to ensure 100% accuracy.
Manage billing, stock inwarding, stock placement on racks, picking, packing, and order readiness for delivery executives.
Ensure proper wastage and dumping management.
Stock, Safety & Security
Ensure the safety and security of stock, infrastructure, property, and store premises.
Prevent and monitor any theft, fraud, or discrepancies related to orders, stock, and store operations.
Team Management
Manage a team of approximately 8–12 store employees, along with housekeeping, security, and maintenance staff.
Manage staff rosters and shifts effectively.
Ensure employee retention, training, discipline, and hygiene standards.
Store Performance Management
Take ownership of the overall performance metrics of the store.




Monitor key operational metrics such as:
Number of orders delivered
Arrival-to-pickup time
Stock availability
Picking-to-packing time
Billing time
Order-to-billing time
Ensure adherence to the prescribed service matrix on a daily basis.
Retail Store Operations
Ensure smooth and effective retail store operations.
Maintain proper inventory levels and ensure timely availability of stock.
Implement effective wastage control and inventory management practices.
Technology & Reporting
Use necessary software and systems for stock inwarding, billing, report generation, and other store operations.
Maintain accurate operational records and reports.

Required Skills & Competencies
Robust knowledge of retail store operations and management.
Valuable written and verbal communication skills.
Strong problem-solving and decision-making abilities.
Ability to manage large workloads

📌 Swiggy Store Manager Chennai (India)
🏢 CIEL HR
📍 India