We are looking for a Senior Zendesk Developer with robust hands-on expertise in Zendesk

Apps Framework (ZAF), modern web development, and API integrations. This role focuses

on building custom Zendesk applications, extending platform capabilities, and delivering

scalable enterprise CX solutions.

Key Responsibilities
Design and develop custom Zendesk applications using ZAF and ZAFClient.
Build, package, validate, test, and deploy Zendesk apps using ZCLI.
Develop applications across Zendesk locations such as Ticket Sidebar, Top Bar, Nav

Bar, and Modals.
Build modern UI experiences using React, JavaScript/TypeScript, HTML5, CSS3, and

Zendesk Garden.
Develop and customize Zendesk Guide / Help Center themes using

Curlybars/Handlebars, Liquid, HTML, CSS, JavaScript, and Zendesk placeholders.
Design and implement REST API, webhook, and third-party integrations.
Troubleshoot application, API, integration, and production issues.
Follow engineering best practices for security, scalability, performance, testing, Git,

and CI/CD.
Collaborate with architects,



product teams, and engineering stakeholders to deliver

enterprise CX solutions.

Required Skills
Robust hands-on experience with Zendesk Apps Framework (ZAF) and ZAFClient.
Experience with ZCLI and Zendesk app development lifecycle.
Strong JavaScript/TypeScript and React skills.
Good understanding of Node.js, npm, HTML5, and CSS3.
Experience with Zendesk Guide, Curlybars/Handlebars, Liquid Markup, and

templating.
Strong experience with REST APIs, JSON, OAuth, webhooks, and integrations.
Experience with Git and modern software development practices.
Strong debugging and problem-solving skills.

Positive to Have
Experience with Salesforce / Microsoft Dynamics or ERP integrations.
Exposure to AWS, Azure/GCP, DevOps, CI/CD, or infrastructure automation.
Experience with AI/LLMs, Generative AI, or Agentic AI in customer-service

applications.
Knowledge of Docker, Kubernetes, microser

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