Role & responsibilities
Handle customer inquiries via voice calls in a qualified and courteous manner.
Provide accurate information regarding products, services, policies, and procedures.
Resolve customer concerns, complaints, and service-related issues within defined timelines.
Identify customer needs and provide appropriate solutions.
Maintain detailed and accurate records of customer interactions in the CRM system.
Meet key performance indicators (KPIs) related to customer satisfaction, quality, productivity, and attendance.
Escalate unresolved issues to the appropriate departments when necessary.
Adhere to company policies, processes, and compliance requirements.
Continuously enhance product knowledge and communication skills to improve customer experience.
📌 Customer Service Support Advisor Gurugram
🏢 BT Group
📍 Gurugram
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