Urban Company is Asia’s largest home services platform, connecting millions of customers with trained professionals across categories such as cleaning, beauty, appliance repair, and more. We are building a high-performance, inclusive organization and are looking for passionate talent partners to help us scale with quality.
About the Role & Team
Category Manager is responsible for driving quality operations like good selection of partners and their post-approval performance. This would primarily involve running screening and training operations and improving the quality of the existing partner base
This includes end-to-end ownership of the initiative, including problem solving, analysis, process improvement, execution
Support Business Heads in BAU category management activities related to partner performance
What you’ll do:
Drive onboarding of outstanding service professionals in the category - involves thinking through the full supply chain - selection, training and escalation management of partners.
Be part of projects that are focused on improving customer and partner experience
Collaborate with cross-functional internal partners in marketing, technology and product to execute multiple category and central level projects
What we're looking for:
Sharp and hungry professionals willing to go above and beyond to create impact
6 months - 2 years of work experience
Ability to work in a fast-paced workplace, requires solving ambiguous problems, and is highly outcome-oriented. We will look for candidates who display these characteristics and have demonstrated the ability to solve problems.
Hustle and get things done attitude
At Urban Company, we are committed to providing equal and fair prospects in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, color, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.
📌 Category Manager Lucknow
🏢 Urban
📍 Lucknow
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