TCS has been a excellent pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.
What we are looking for
Role: Contact Center Engineer
Experience Range: 5 to 8 Years
Location: Bangalore, Hyderabad
Must Have:
Cisco UCCE or UCCX Administration and Support
Cisco CVP (Customer Voice Portal)
Cisco Finesse
Cisco Unified Communications Manager (CUCM)
Cisco Unified Intelligence Center (CUIC)
IVR Development and Call Routing Scripts
SIP Protocol, Voice Gateways, CUBE
Troubleshooting Voice and Contact Center Technologies
Understanding of TCP/IP and Networking Fundamentals
Valuable to Have:
Cisco Webex Contact Center (WxCC)
Genesys / Avaya Contact Center Exposure
Experience with REST APIs and Contact Center Integrations
Python or PowerShell Scripting
Reporting and Analytics Tools
Cloud Contact Center Solutions
Essential:
Design, deploy, and maintain Cisco Contact Center solutions.
Configure and support Cisco UCCE/UCCX, CVP, Finesse, CUIC, and Voice Gateways.
Develop and troubleshoot IVR call flows and routing scripts.
Manage SIP trunks, Voice Gateways, and telephony infrastructure.
Perform contact center upgrades, migrations, and system integrations.
Monitor system performance and proactively resolve issues.
Collaborate with business stakeholders to gather requirements and implement enhancements.
Provide L2/L3 support and participate in on-call support activities.
Create technical documentation, SOPs, and operational runbooks.
Minimum Qualification:
15 years of full time education
Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)