Company: eClerxLocation: IT Park, ChandigarhJob Type: Full-timeWork Mode: Work from OfficeShift: Rotational Night ShiftsWeek Offs: Rotational
eClerx is hiring Customer Care Executives for an International BPO process. The selected candidates will be responsible for interacting with US-based customers and providing effective solutions to their queries and concerns.
Key Responsibilities
● Handle customer queries through voice and/or non-voice channels.
● Interact professionally with US-based customers.
● Understand customer concerns and provide appropriate resolutions.
● Maintain a high standard of customer service and customer satisfaction.
● Identify customer needs and provide relevant information or solutions.
● Follow company processes, quality standards and performance metrics.
● Escalate complex issues to the appropriate team when required.
Eligibility
● Freshers and experienced candidates can apply.
● Valuable communication skills in English.
● Customer service experience is an advantage but not mandatory.
● Comfortable working in rotational night shifts and rotational week offs.
● Willingness to work from the Chandigarh office.
Pay: ₹20,100.00 - ₹29,000.00 per month
Perks
Cell phone reimbursement
Health insurance
Internet reimbursement
Paid sick time
Ability to commute/relocate:
Chandigarh: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Required)
Work Location: In person
📌 Customer Service Representative Chandigarh (India)
🏢 eClerx
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.