Job DescriptionAbout the Role – Implementation Specialist
NAs an Implementation Specialist, you will be responsible for managing end-to-end implementation of our GST products. The role involves understanding client requirements, coordinating product configuration and integrations, conducting product demonstrations, and training, and ensuring successful implementation and post-go-live support.
NKey Responsibilities
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Manage end-to-end implementation of GST products.
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Understand client requirements and coordinate product configuration and deployment.
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Support ERP/API integrations in collaboration with internal technical teams.
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Conduct product demonstrations, user training, and post-implementation support.
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Guide clients on GST compliance and return filing processes.
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Coordinate with Product, Engineering, Finance, and Compliance teams.
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Track project timelines, documentation, risks,
and client issues.
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Act as a key point of contact for clients throughout the implementation lifecycle.
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Ensure a high level of customer satisfaction and successful project delivery.
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Visit client locations as required.
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nKey Skills & Experience
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Robust client-facing and communication skills.
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Hands-on experience in GST return filing and/or indirect taxation.
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Understanding of APIs, ERP integrations, or software implementation.
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Robust analytical and problem-solving abilities.
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Ability to manage multiple stakeholders and projects effectively.
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Customer-focused approach with robust ownership and execution skills.
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Willingness to travel as required.
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