n
IT IS Service Desk
N
Leadership
n
Communciation
N
Client Handling Skills
N
Team Skills
n
Employee Relationship Skills
N
Manage Attrition
n
Convincing Skills
N
Speaking with numbers
N
PI Skills
n
nOversee 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues.
NAct as escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization.