Senior Operations Manager – Medical Devices

Location

Kolkata Shift

12 PM – 11 PM Qualification:

Graduate in Life Sciences, Pharmacy, Biotechnology, Biomedical Engineering, or Mechanical Engineering Experience:

12+ Years

Are you a seasoned leader with extensive experience in the

Medical Devices industry and a proven track record of managing large-scale operations? We are looking for a agile

Senior Operations Manager to drive operational excellence.

Key Responsibilities Lead end-to-end global

Product Quality Complaint (PQC)

operations for a team of approximately

200+ professionals . Ensure regulatory compliance, audit readiness, CAPA governance, and quality performance across complaint management processes. Manage customer escalations and build strong stakeholder and client relationships.

Drive operational transformation through automation, AI, analytics,



and continuous improvement initiatives. Lead strategic governance programs and support regulatory inspections and audits. Deliver business outcomes by achieving KPIs, SLAs, financial targets, and customer satisfaction goals.

Build and develop high-performing teams while fostering a culture of quality and compliance.

Required Experience
12+ years of experience in the Medical Devices industry, preferably in a Medical Devices BPO setting.
8–10+ years of leadership experience managing large-scale global operations.
Solid expertise in: Product Quality Complaints (PQC) Post Market Surveillance (PMS) Vigilance Quality & Customer Quality Operations CAPA Programs Complaint Handling Systems Regulatory Compliance & Audits

📌 Senior Manager West Bengal (India)
🏢 Wipro
📍 India