TCS has been a outstanding pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for

Role: ServiceNow Developer - ITSM

Experience Range: 4 to 15 Years

Location: Hyderabad ,Chennai and Pune

Interview Date: Friday Online

Must Have:

ServiceNow
Strong experience in ServiceNow Development and Administration.
Hands-on expertise in:
ITSM Suite
Flow Designer
Service Catalog
CMDB
Integration Hub
Virtual Agent (preferred)

Technical Skills
JavaScript
HTML/CSS
REST & SOAP APIs
JSON/XML
ServiceNow Scripting
MID Server Configuration
Integration Development

ITSM Modules
Incident Management
Problem Management
Change Management
Request Management
Service Catalog
Knowledge Management
Asset & Configuration Management

Valuable-to-Have:
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist (ITSM)
ServiceNow CIS - Risk & Compliance / GRC Certification
ITIL Foundation Certification

Essential:

ServiceNow Development
Design, develop, and customize ServiceNow applications and modules.




Configure Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, and Notifications.
Develop workflows and Flow Designer solutions to automate business processes.
Create and maintain Service Catalog items, Record Producers, and Knowledge Management solutions.
Develop integrations with external systems using REST, SOAP, MID Server, and Integration Hub.

ITSM Responsibilities
Implement and enhance Incident, Problem, Change, Request, Knowledge, and Service Catalog modules.
Configure SLAs, approval workflows, assignment rules, and escalation mechanisms.
Support CMDB management and Service Mapping activities.
Drive ITSM process improvements and best practices aligned with ITIL standards.

Collaboration & Support
Gather and analyze business requirements from stakeholders.
Perform root cause analysis and troubleshoot platform issues.
Participate in ServiceNow upgrades, patching, and platform optimization.
Maintain technical documentation and development standards.

Minimum Qualification:
15 years of full time education
Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)

📌 Servicenow Developer Itsm Friday Online Drive Hyderabad (India)
🏢 Tata Consultancy Services
📍 India