Job DescriptionWe are hiring Customer Support Executives in Jaipur, Mansarovar. The role involves handling international customer interactions, resolving queries efficiently, and ensuring a high-quality customer experience. NProcess Type: International Voice NKey Responsibilitiesn N Handle inbound customercalls for the biggest E-Commerce process. N Assist customers with queries related to orders, products, deliveries, returns, refunds, and other concerns. N Understand customer issues and provide accurate and timely resolutions. N Maintain professional communication and deliver an excellent customer experience. N Follow defined process guidelines, quality standards, and compliance requirements. N Accurately update customer information and interaction details in the system. N Escalate complex or unresolved issues to the appropriate department. N Achieve defined productivity, quality, and customer satisfaction targets.
NnEligibility & Experience Nn Must be a Graduate/Post Graduate from a recognized university. N Minimum 6 months of International BPO experience. N Willingness to work in rotational shifts and rotational weekly offs. N Strong English communication and customer-handling skills required. N Prior international voice/BPO experience preferred. N Immediate Joiners preferred NnWork Schedulen N 5.5 Days WorkingnRotational shifts N Rotational weekly offs NnTransportationn N Two-way cab facility provided during eligible/odd-hour shifts, as per company policy and route availability. NnWhy Join?n N Prospect to work with a globally recognized e-commerce brand. N International customer support exposure. N Structured training andcareer growth opportunities. N Employee transportationfacility during eligible shifts. NnSend your CV to: [email protected]