Put Proven IT Support Expertise Behind Business-Critical TechnologyOur client powers an extensive healthcare technology ecosystem supporting approximately 16,000 pharmacies and more than 50 million active patients . Its integrated technology spans pharmacy management software, operational solutions, transaction processing, and patient engagement across community, long-term care, outpatient, and other pharmacy settings. For technology professionals, this means supporting systems that streamline workflows, strengthen patient care, and keep essential healthcare operations performing reliably at significant scale.Job DescriptionWhen the obvious fix doesn't work, experience makes the difference. Bring your troubleshooting depth to a Hardware Support Technician role where you'll diagnose hardware, software, printer, interface, connectivity, and networking issues while guiding users toward reliable resolutions. Your expertise will help keep essential technology performing across a large-scale operational network. Through Emapta, you'll build a global career backed by international collaboration, continuous learning, professional stability, and a Top 1% experience created for high-performing technical talent.Job OverviewEmployment Type: Full TimeShift: Night Shift | 9:00 PM to 6:00 AM EST aligned with the US Eastern Time Zone (Must be amenable to shifting schedules within that time zone), Weekends OffWork Setup: Onsite, Coimbatore, Tamil Nadu, IndiaExciting Perks Await!Competitive compensation packageMedical and life insuranceFixed weekends offStandard government and Emapta benefitsWell-equipped, modern, and accessible officeEmployee engagement initiativesMentorship and exposure to global leaders and teamsDiverse, inclusive,



and supportive work cultureTransparent performance managementUnlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/ )The Qualifications We Seek3-5 years of hands-on experience in IT systems, hardware installation, application support, or remote IT Help Desk environmentsStrong technical knowledge of computers, printers, interfaces, and networking equipment used in business environmentsProven ability to independently diagnose and resolve hardware, software, connectivity, and network-related technical issuesCustomer-facing technical support experience; healthcare or pharmacy technology exposure is advantageousKnowledge of security best practices for safeguarding sensitive healthcare informationExcellent written, verbal, and phone communication skills, with the ability to explain technical concepts clearly to non-technical usersStrong troubleshooting, time management, prioritization, and multitasking capabilities in fast-paced support environmentsIndependent and customer-focused, with sound technical judgment, discretion, integrity, and ownership of assigned issuesAbility to quickly learn new hardware, applications, technologies, and productsProficiency with Microsoft Teams, computers,



and standard office equipmentMinimum high school diploma or equivalentAccess to a reliable high-speed internet connection and an appropriate approved workspaceYour Daily TasksTechnical SupportRespond promptly to help desk tickets and phone calls from pharmaciesTroubleshoot and resolve technical issues involving printers, computers, interfaces, and networking equipmentDocument technical support activities and maintain detailed records of all customer interactionsCustomer SuccessConsult with pharmacy staff to optimize technology setups and recommend system improvementsProvide training on software applications and hardware devicesDeliver exceptional customer service and ensure a positive support experience for pharmacy teamsCollaboration & Continuous ImprovementCollaborate with technical support team members to resolve complex issues and maintain service continuityIdentify recurring technical issues and contribute to developing long-term solutionsParticipate in regular meetings and training sessions to stay current on technical support best practices and industry trendsJoin the Top 1% Talent. A Better Career. A Better Life.Join us at Emapta, and let your skilled journey flourish in the heart of India's vibrant culture!Recognized as one of Asia's rising tech and outsourcing destinations , we offer a wealth of opportunities to showcase your talent to the world. At Emapta, we connect you with global clients, giving you international exposure without leaving the comfort of your home country. With over 1,200 international clients and a decade of proven success, we provide a strong foundation for your career growth. Here, innovation, collaboration, and continuous learning are part of everyday life, and work-life balance is more than just a promise-it's a reality.#EmaptaEra #EmaptaIndia

📌 Hardware Support Tech (Network Troubleshooting) | Onsite (Chennai)
🏢 Emapta Global
📍 Chennai