Senior Quality Analyst – Health Coaching

Company: MetaGO Health
Function: Training & Quality – Health & Wellness
Location: Mumbai
Employment Type: Full-time
Recommended Experience: 4–6 years

About the Role
The Senior Quality Analyst owns more than individual audits. This role helps define what excellent Health Coaching looks like across MetaGO—and ensures the entire coaching team delivers it consistently.
You will lead quality frameworks, complex audits, calibration, root-cause analysis and improvement plans while supporting Quality Analysts and partnering with Clinical, Training, Operations and Health Coaching teams.
A formal nutrition or dietetics background is mandatory.

What You’ll Own

Quality Framework
- Build and continuously improve the Health Coach quality scorecard.
- Define critical, major and minor quality failures.
- Establish audit-sampling plans across coaches, member segments, programme stages and risk categories.
- Ensure the scorecard evaluates clinical accuracy, coaching effectiveness, member experience, documentation and safety.




- Update quality standards as MetaGO’s protocols, services and member journey evolve.

Audits and Calibration
- Conduct audits for complex, escalated, high-risk or disputed cases.
- Review potential clinical misinformation, missed red flags and skilled-scope violations.
- Lead regular calibration sessions so all Quality Analysts interpret standards consistently.
- Review Quality Analyst decisions and resolve scoring disagreements.
- Ensure audits remain developmental and evidence-based rather than becoming box-ticking exercises.

Performance Improvement
- Conduct root-cause analysis for recurring quality failures, escalations, complaints and member drop-offs.
- Create corrective action plans in partnership with Health Coaching managers and Trainers.
- Track whether feedback and corrective actions result in sustained improvement.
- Identify whether issues originate from individual performance, unclear SOPs, trainin

📌 Senior Quality Analyst – Health Coaching (Mumbai)
🏢 Ketto
📍 Mumbai