Job Description – Retention Manager

Location: Acolyte Technologies
Department: Operations
Employment Type: Full-Time

Job Summary:
We are looking for a proactive and client-focused Retention Executive responsible for maintaining strong relationships with existing clients, ensuring timely follow-ups, addressing concerns, and supporting retention initiatives. The role involves regular client interaction, coordination with internal teams, and execution of retention processes to enhance customer satisfaction and reduce service drop-offs.

Key Responsibilities:

- Regularly engage with existing clients through calls, emails, and messages.
- Assist in managing renewals by sending reminders and tracking timelines.
- Act as the first point of contact for client concerns and coordinate resolutions.
- Collect client feedback and share insights with senior team members.
- Monitor client activity and identify early signs of dissatisfaction.
- Maintain accurate records and follow-ups in CRM systems.
- Coordinate with sales,



operations, and support teams.
- Share service updates and reminders with clients.

Required Skills & Qualifications:

- Bachelor’s degree in Business, Management, or a related field.
- 0–2 years of experience in client handling or customer support.
- Good verbal and written communication skills.
- Basic knowledge of CRM tools and MS Excel.
- Strong follow-up and coordination abilities.
- Customer-centric mindset.

Preferred Attributes:

- Experience in service-based organizations.
- Ability to manage multiple clients.
- Willingness to learn and grow.

Key Performance Indicators (KPIs):

- Client Retention Rate
- Renewal Closure Rate
- Follow-up Compliance
- Client Satisfaction Feedback
- Issue Resolution Turnaround Time

Pay: ₹30,000.00 - ₹50,000.00 per month

Perks:

- Provident Fund

Work Location: In person

📌 Retention Manager (India)
🏢 Acolyte Technologies
📍 India