Customer Success & Onboarding Executive

Company: 8MH Organic
Location: Remote
Employment Type: Full-Time

About Us

8MH Organic is a growing hospitality and vacation rental management company that helps property owners transform villas, farmstays, holiday homes, and boutique stays into successful short-term rental businesses.

We work closely with property owners across India to help them maximize the potential of their assets through professional hospitality management, marketing, guest experience, and revenue optimization.

As we continue to expand, we are looking for a proactive and relationship-driven Customer Success & Onboarding Executive to join our team.

Role Overview

This role combines customer communication, relationship management, business development, and hospitality consulting support.

You will identify and connect with property owners, aspiring Airbnb hosts, and hospitality entrepreneurs, understand their requirements, answer their questions, and guide them through the initial stages of working with 8MH Organic.

The ideal candidate is comfortable speaking with people, conducting online research, making presentations, managing follow-ups, and building professional relationships with prospective clients.

Key Responsibilities

- Research and identify potential property owners, investors, and aspiring Airbnb hosts.
- Reach out to prospects through phone calls, email, WhatsApp, LinkedIn, and other communication channels.
- Understand customer requirements and assess whether our services are suitable for their needs.
- Qualify leads and understand their property and business goals.




- Respond to customer queries and provide clear information about 8MH's services.
- Schedule consultations and meetings with senior members of the 8MH team.
- Conduct introductory Zoom presentations and discovery calls.
- Prepare customized presentations and proposals when required.
- Maintain accurate records of conversations, customer requirements, follow-ups, and lead status within company systems.
- Build and maintain relationships with prospective clients throughout the decision-making process.
- Follow up on proposals and opportunities and ensure timely communication with prospects.
- Coordinate internally with operations, marketing, and leadership teams to ensure a smooth onboarding experience.
- Follow up on customer requirements and help ensure issues or queries are directed to the appropriate internal team.
- Stay updated on trends in hospitality, Airbnb hosting, vacation rentals, and property management.

Desired Skills & Qualifications

- Excellent spoken and written English.
- Strong communication and interpersonal skills.
- A customer-focused approach with good listening and problem-solving abilities.
- Comfortable making outbound calls and conducting virtual meetings.
- Experience in customer service, sales, business development, hospitality, real estate, travel,



or related industries is preferred.
- Ability to create presentations using PowerPoint, Google Slides, Canva, or similar tools.
- Familiarity with CRM systems and lead management processes is an advantage.
- Self-motivated, organized, and capable of managing multiple conversations and follow-ups simultaneously.
- Professional, positive, and reliable approach to customer communication.

What We're Looking For

- Someone who enjoys speaking with people and building trust.
- A good listener who can understand client requirements and communicate solutions effectively.
- Someone who takes ownership of follow-ups and maintains clear communication with customers.
- A team player who can represent the company professionally.
- An individual with a genuine interest in hospitality, travel, real estate, or entrepreneurship.

Compensation & Growth

- Competitive fixed salary based on experience.
- Performance-based incentives linked to business outcomes.
- Prospect to work directly with founders and senior leadership.
- Exposure to India's growing vacation rental and hospitality industry.
- Professional growth opportunities within a rapidly expanding company.

How to Apply

Please apply through Indeed with your updated resume.

Candidates selected for the next stage may be invited for a brief virtual discussion and communication assessment.

8MH Organic is an equal opportunity employer. We value professionalism, integrity, communication skills, and a customer-first approach.

Pay: ₹14,000.00 - ₹18,000.00 per month

Benefits:

- Work from home

Work Location: Remote

📌 Customer Service Representative (India)
🏢 8MH Organic
📍 India