Program Delivery Director

Location: Greater Noida
Experience: 14+ Years

The Program Delivery Director will be responsible for ensuring successful delivery of integration initiatives, achieving customer satisfaction targets, managing program financials, driving operational efficiency across multiple engagements, and overseeing a portfolio of customer programs aligned with business objectives.

Key Responsibilities

- Lead end-to-end delivery of large integration programs, ensuring commitments are met with respect to scope, schedule, quality, and budget.
- Establish and drive program governance frameworks, including status reviews, risk management, executive reporting, and customer steering committee meetings.
- Build and maintain strong relationships with customer stakeholders and act as the primary escalation point for delivery-related matters.
- Manage program financials, including revenue, margins, forecasting, resource planning, and overall profitability.
- Ensure effective planning and allocation of resources across projects to optimize utilization and delivery outcomes.
- Drive delivery excellence through the implementation of best practices, continuous improvement initiatives, and operational rigor.
- Lead large, geographically distributed teams and foster a culture of accountability, collaboration, and high performance.
- Partner with solution, architecture, and technical teams to ensure alignment between business objectives and delivery execution.
- Proactively identify delivery risks, dependencies, and issues, and implement mitigation strategies to minimize impact.
- Support account growth initiatives by collaborating with customers and internal stakeholders to identify new opportunities.
- Partner with account management and sales teams to support renewals,



expansion opportunities, and overall customer success.
- Manage a portfolio of programs and engagements, ensuring alignment with organizational goals and customer expectations.
- Ensure adherence to organizational processes, quality standards, and customer contractual commitments.
- Drive customer satisfaction through predictable delivery and effective stakeholder communication.
- Lead executive governance reviews and provide strategic direction to delivery teams to ensure successful business outcomes.

Mandatory Skills & Experience

- 14+ years of overall IT experience with significant experience in program and delivery management.
- Proven experience managing large-scale customer engagements with teams of 100+ professionals.
- Strong track record of successfully delivering programs under Fixed Price, T&M;, and Hybrid commercial models.
- Experience managing program financials, including budgeting, forecasting, revenue, margins, profitability, and cost controls.
- Strong stakeholder management skills with experience interacting directly with customer leadership and executive teams.
- Experience establishing program governance structures and managing executive-level reviews and steering committees.
- Strong risk, dependency, issue, and escalation management capabilities.
- Excellent leadership, communication, negotiation, and conflict-resolution skills.




- Experience working within integration-focused programs or enterprise application delivery environments.
- Exposure to Agile, Waterfall, and Hybrid delivery methodologies.
- Proven ability to manage multiple concurrent programs and drive delivery excellence across complex customer environments.
- Experience in resource planning, utilization optimization, and delivery organization management.

Preferred Skills

- Experience managing integration programs involving platforms such as MuleSoft, Boomi, Kong, Workato, SnapLogic, Azure Integration Services, or similar technologies.
- Understanding of APIs, system integration, middleware, and enterprise integration concepts.
- Experience in delivering cloud transformation and modernization initiatives.
- Knowledge of enterprise delivery frameworks, governance models, and delivery best practices.
- PMP, PgMP, PRINCE2, Secure, or equivalent project/program management certifications.

Qualifications

- Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field.
- 14+ years of overall professional experience.
- Minimum 6+ years of experience in program, delivery, portfolio, or large-scale engagement management roles.
- Demonstrated success in leading large-scale customer delivery programs, portfolios, and cross-functional teams.
- Proven experience managing customer-facing delivery organizations with responsibility for business outcomes, customer satisfaction, and financial performance.

Skills Required:

MuleSoft Integration

Location:

Greater Noida

Desirable Skills:

API Development,Agile Methodologies,Project Management,Communication Skills,CI/CD Pipelines

Designation:

DELIVERY LEAD

📌 DELIVERY DIRECTOR (Greater Noida)
🏢 Coforge
📍 Greater Noida