- Respond to customer inquiries via phone, email, and chat in a prompt and qualified manner.
- Maintain accurate and up-to-date records of customer interactions, issues, and resolutions.
- Collaborate with other teams to improve product functionality and customer experience.
- Assist in the development of support documentation and knowledge base articles.
- Meet or exceed performance targets for customer satisfaction, response time, and resolution time.
- Understand customer issues and guide them through effective solutions with clear instructions.
- Coordinate with internal teams to resolve complex issues and improve product functionality.
- Assist in creating and updating support documentation and knowledge base articles.
- Ensure high levels of customer satisfaction by meeting or exceeding response time and resolution targets.
- Follow company support processes and contribute to continuous service improvement.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

- Flexible schedule
- Internet reimbursement
- Life insurance
- Provident Fund

Work Location: In person

📌 Customer Care Executive (Surat)
🏢 Kuberjee Tech.
📍 Surat