Position: Oracle CX Service Cloud Functional Consultant

Experience: 5+ Years

Contract Duration: 6 Months

Employment Type: Contract

Mandatory Skill: Oracle Redwood Experience

Work Mode- Remote

Interested candidate can share their resume at [email protected]

Job Summary

We are looking for an experienced Oracle CX Service Cloud Functional Consultant with 5+ years of relevant experience in implementing, configuring, and supporting Oracle CX Service Cloud solutions. The candidate must have hands-on experience with Oracle Redwood, along with strong knowledge of customer service processes, case management, service requests, knowledge management, and omnichannel customer support.

Key Responsibilities

- Gather and analyze business requirements for Oracle CX Service Cloud solutions.
- Configure and implement Oracle CX Service Cloud based on business requirements.
- Work extensively on Oracle Redwood UI and Redwood-based CX Service applications.
- Configure Service Requests, Case Management, Queues, Assignment Rules, and Service Processes.
- Work on Knowledge Management, Customer Data, Service Entitlements, and Service Workflows.
- Configure application features, business rules, notifications, and approval processes.
- Analyze existing CX Service processes and recommend improvements using Redwood and Oracle Cloud capabilities.
- Coordinate with technical teams for integrations with Oracle Fusion, CRM, ERP, and third-party applications.
- Prepare functional specifications, process flows,



configuration documents, and user documentation.
- Support SIT, UAT, data migration, deployment, and production support activities.
- Conduct functional testing and support defect resolution.
- Provide user training and functional support to business stakeholders.

Required Skills

- 5+ years of experience in Oracle CX Service Cloud / Oracle Service Cloud.
- Hands-on experience with Oracle Redwood is MANDATORY.
- Strong functional knowledge of Oracle CX Service Cloud.
- Experience with Service Requests, Case Management, Knowledge Management, Queues, and Assignment Rules.
- Good understanding of customer service and contact-center business processes.
- Experience in requirements gathering, functional design, configuration, testing, and production support.
- Knowledge of Oracle CX integrations with Oracle Fusion and third-party applications.
- Robust analytical, problem-solving, and communication skills.

Preferred Skills

- Experience in Oracle CX Service Cloud implementation and enhancement projects.
- Strong exposure to Oracle Redwood UX/UI and Redwood adoption/migration.
- Knowledge of Digital Customer Service, Omnichannel, Knowledge Management, and Service Logistics.
- Exposure to Oracle Integration Cloud (OIC) and REST/SOAP integrations.
- Experience working in Agile/project-based environments.
- Oracle CX Service-related certification would be an added advantage

Work Location: Remote

📌 Oracle CX Service Cloud Functional Consultant (India)
🏢 Enfycon India
📍 India