Our Values

Our values define who we are. Gephels has great commitment to its values. Our excellence is our purpose. Driven by results, fuelled by desire to be the very best & passionate. Above all, we thrive by making the lives of people around us better and purposeful. We believe in work culture that inspires you, not the one that subdues you.

iNSPIRED

Inspiration brings passion and that is what has brought us all together, in pursuit of enabling people to Next Digital Things.

We inspire each other, and help all to achieve their goals.

iNCLUSIVE

We think inclusively in order to successfully make connections along the journey.

We think of, listen and respect to our colleagues & customers in order to understand them.

iMPACTFUL

We must make an impact and perform at our good to gain trust so we can grow and Best in the Industry

Technical Support Engineer

Experience

Location

Work days

6 months-1 Year (Fresher with good communication can also apply)

Pune

Monday to Friday

Apply Now

Summary

Gephels is looking for a dedicated and detail-oriented Technical Support Executive to assist our clients with Software-related queries, ensure client satisfaction and provide technical guidance.

Roles & Responsibilities

- Understand and respond to client queries through email, calls or remote access.
- Provide software support and troubleshoot user issues efficiently.
- Communicate clearly and professionally with clients.
- Give training to clients on how to use the software/system.
- Continuously improve technical knowledge stay updated on product features and industry trends to provide informed support.
- Install, configure and maintain company software at the client end if required.




- Coordinate with development teams for bug fix or feature requests.
- Able to work on website changes(basic knowledge of Html, CSS, wordpress).

Required skills

- Strong understanding of software systems and general IT knowledge.
- Ability to explain technical concepts to non-technical user.
- Prior experience in technical client support.
- Knowledge of Web technology.
- Familiarity with software installation and troubleshooting.
- Proficiency in using remote support tools.
- Excellent verbal and written communication skills.
Leverage AI tools and automation platforms to enhance response time and efficienc
- Maintain accurate records of customer interactions, issues, and resolutions for tracking and reporting.
- Use remote desktop tools and monitoring systems to provide real-time assistance when required.
- Collaborate with Development, QA, and Product teams to escalate and resolve complex issues.
- Prepare periodic reports on support trends, recurring issues, and system performance.
- Contribute to knowledge management by creating FAQs, user guides, and improving self-service resources.

Qualification

- MSC, BE or B Tech (in Computer Science, IT or related fields).

APPLY ON - [email protected] NOTE: Candidates/ Applicant - Please don't call directly on phone numbers available on our website.



Apply Online Select purpose Service Inquiry Job Application Want achieve your business goals? Website Developement Digital Marketing Event Management Software Website AMC e-Commerce AI Marketing Branding Other Select Position* Digital Marketing Executive SEO Specialist SEO Backlink Specialist Full Stack Developer - Fresher Full Stack Developer - Experienced UI/UX Designer Technical Support Engineer Business Development Executive Sr. Web Developer Software Testing Upload your CV PDF, DOC, DOCX (Max 2MB) No file chosen Send Message If you are outstanding at what you do - we want to meet you! At Gephels, we believe in teamwork and ambition. We constantly look to achieve excellent things in IT industry. If you are outstanding at what you do - we want to meet you! & fit that description, waste no time and join us – let's ride the journey together. Benefits of Working at Gephels Systems Shape your career Bring your ideas and pursue innovative career tracks, opportunities, and job rotations. Learn and grow Enhance your professional development through training and implementation . Keep current Our skills training helps you keep pace with the changing workplace. Give Backs Help improve our communities and environment. Stay healthy Be well with health plans that help you support your loved ones. Invest in yourself Plan for the future with our compensation and benefits packages.

Few Services which We Offer

eCommerce

Domains and Hosting

User Experience

WordPress Website Design

React Website Development

Google Ads

SEO

Social Media Marketing

Branded Content

Brand Identity

Logo Design

Graphic Design

Brand Strategy

Content Strategy

Digital Strategy

SEO Strategy

Social Strategy

📌 Technical Support Engineer (India)
🏢 Gephels
📍 India