Summary: Customer Experience Specialist Agents solicit orders for products or services over the internet by performing the following duties.

Essential Responsibilities:  Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered.

 Respond to multiple inbound chats; gather and verify required information as appropriate.  Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.

 Quote prices and encourages customers to buy.

 Secures and places orders with others for filling and arranges delivery date.

 Enter names, addresses, purchases,



and reactions of prospects solicited into computer database system.

 Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepare report on sales activities - Sales Tracker.

 Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.

 Be flexible in an environment by championing and embracing change.

Job Type: Full time

Pay: ₹21,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Experience Specialist (India)
🏢 Etech Global Services
📍 India