Key Responsibilities

- Handle customer feedback, complaints, queries, and service-related concerns.
- Record and maintain customer complaints and feedback in the CRM system.
- Coordinate with the Operation Manager/Site Team for complaint resolution.
- Send complaint/feedback details through official email and maintain proper documentation.
- Monitor pending complaints and ensure timely closure.
- Coordinate with the concerned department until the issue is completely resolved.
- Maintain daily/weekly CRM reports and update management regarding unresolved issues.
- Manage customer communication through WhatsApp groups, calls, emails, and other official channels.
- Coordinate and participate in Zoom meetings/briefings related to customer complaints and service improvement.
- Escalate critical or repeated complaints to the senior management/MD as required.
- After resolution, coordinate for customer confirmation and feedback.
- Identify recurring issues and share suggestions with the Operations Team for improvement.
- Maintain professional communication with clients, patients,



attendants, staff, and hospital representatives.
- Ensure all customer issues are properly tracked from complaint received → action taken → resolution → closure.

Required Skills

- Excellent verbal and written communication skills.
- Good interpersonal and customer-handling skills.
- Strong follow-up and coordination abilities.
- Good knowledge of MS Excel, MS Word, Email, WhatsApp and Zoom.
- Ability to maintain records and prepare reports.
- Problem-solving and decision-making skills.
- Ability to work under pressure and handle multiple complaints simultaneously.
- Qualified and positive attitude.
- Excellent communication skills.

Preferred Candidate

- Graduate in any Stream.
- 1–3 years of experience in CRM.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

- Cell phone reimbursement
- Food provided
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Relationship Manager (CRM) (India)
🏢 Red Bean Hospitality
📍 India