Job Summary

We are looking for a skilled Desktop Engineer . The ideal candidate should have hands-on experience in desktop support, Windows administration, end-user support, Office 365, Active Directory, and IT infrastructure support. The role involves providing technical assistance to internal users, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations.

Key Responsibilities

- Provide L1 technical support for desktops, laptops, operating systems, and peripheral devices.
- Troubleshoot Windows OS, hardware, software, Wi-Fi, LAN, VPN, printers, and other IT-related issues.
- Support Microsoft Office 365 applications, including Outlook, Teams, and OneDrive.
- Manage Active Directory user accounts, password resets, and system configurations.
- Install, configure, and maintain desktops, laptops, printers, and mobile devices.
- Provide remote and onsite support to internal users and resolve incidents within SLA timelines.




- Log, track, and resolve tickets using ITSM tools such as ServiceNow, ManageEngine, or Jira.
- Maintain IT asset inventory and support compliance activities, including ISMS audits.
- Collaborate with internal teams to ensure effective IT service delivery.
- Domain Knowledge.

Required Skills

- Desktop Support & End User Support
- Windows 10/11 Administration
- Active Directory
- Microsoft Office 365 (Outlook, Teams, OneDrive)
- Hardware & Software Troubleshooting
- Wi-Fi, LAN & VPN Troubleshooting
- Printer & Peripheral Device Support
- ITSM Tools (ServiceNow/ManageEngine/Jira)
- ITIL & SLA Management
- IT Asset Management

Pay: From ₹23,000.00 per month

Benefits:

- Paid sick time
- Provident Fund

Work Location: In person

📌 Desktop Support Engineer (India)
🏢 Acma Computers
📍 India