Job Description: Operations Executive

Location: Trivandrum (Thiruvananthapuram)
Employment Type: Full-time

About the Role

We are looking for a proactive and customer-focused Operations & Customer Relations Executive to oversee the daily operations of our space while ensuring an exceptional experience for members and visitors. The ideal candidate will be responsible for managing front-office operations, member engagement, facility coordination, and supporting business growth through excellent customer service.

Key ResponsibilitiesOperations

- Manage the day-to-day operations of the space to ensure smooth functioning.
- Open and close the facility as per operating hours.
- Coordinate with housekeeping, security, maintenance, and internet service providers to ensure uninterrupted operations.
- Monitor office supplies, pantry stock, meeting room schedules, and workspace availability.
- Coordinate with vendors for repairs, maintenance, and procurement.
- Maintain operational records, invoices, and basic administrative documentation.
- Support the planning and execution of community events and networking sessions.

Administration

- Maintain member records and update CRM or management software.
- Assist with billing, membership renewals, and payment follow-ups.
- Prepare daily and monthly operational reports.
- Ensure compliance with company policies and safety procedures.

Qualifications

- Bachelor's degree in Business Administration,



Hospitality, Commerce, or a related field.
- 1–3 years of experience in operations, customer service, hospitality, coworking, or office administration.
- Fresh graduates with excellent communication skills and a customer-centric attitude may also apply.

Required Skills

- Excellent communication skills in English and Malayalam (Hindi is an added advantage).
- Strong interpersonal and relationship-building abilities.
- Good organizational and multitasking skills.
- Proficiency in Microsoft Office and Google Workspace.
- Ability to work independently and take ownership of daily operations.
- Professional appearance and a positive, service-oriented attitude.

Key Performance Indicators (KPIs)

- Member satisfaction and retention.
- Response time to customer inquiries.
- Occupancy and membership conversion support.
- Operational efficiency and facility readiness.
- Timely resolution of member issues.
- Successful execution of community events and engagement activities.

What We Offer

- Opportunity to work in a dynamic and collaborative environment.
- Professional development and growth opportunities opportunities.
- Exposure to startups, entrepreneurs, and business professionals.
- A vibrant workplace focused on innovation and community.

Work Location: In person

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Operations Executive (Thiruvananthapuram)
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📍 Thiruvananthapuram