About Nexinfo:

NexInfo is a premier consulting firm founded in 1999. We have been in business for 26+ years and work with clients of all sizes to achieve ‘Operational Excellence’ using a blend of knowledge in both Business Processes and Software Consulting. We offer implementation and managed services for businesses across many industries including Manufacturing, Pharmaceuticals, Biotech, Medical Devices, Industrial Automation, Automobile Industry, and many more. We have a global footprint across North America, Europe, and Asia with most clients distributed across North America with a team size of 300+ employees and our headquarters in California, USA.

About the Role

We are looking for an experienced Customer Success Manager / Solution Consultant to join the Zenoti MSP Support Team. The ideal candidate will have a strong background in SaaS application support, customer success, and managed services, with the ability to understand customer requirements, provide solution recommendations, and ensure exceptional service delivery.

Key Responsibilities

- - Serve as the primary point of contact for customers within the managed services support model.
- Understand customer business needs and recommend appropriate product or process solutions.
- Manage customer service requests, incidents, and escalations with timely resolution.
- Track and ensure adherence to SLAs and support performance metrics.




- Coordinate with internal technical, product, and engineering teams to resolve customer issues.
- Drive customer satisfaction through proactive communication and relationship management.
- Prepare support reports, monitor trends, and recommend continuous service improvements.
- Collaborate with cross-functional teams to ensure seamless delivery of managed services.

Required Skills & Experience

- - 6–8 years of experience in Customer Success, Solution Consulting, or SaaS Application Support.
- Robust understanding of SaaS platforms and managed services delivery.
- Experience handling customer escalations and SLA-driven support environments.
- Excellent solutioning and problem-solving abilities with a customer-first approach.
- Strong stakeholder management and communication skills.
- Experience working with ticketing and support management tools is preferred.
- Ability to work independently in a fast-paced night-shift environment.

Preferred Qualifications

- - Experience supporting enterprise SaaS products.
- Exposure to customer success methodologies and service delivery best practices.
- Prior experience in an MSP (Managed Service Provider) environment is an advantage.

Seniority Level: Mid

Employment Type: Full-Time

Work Location: Chennai

Shift Timing: PST (8:30 PM – 6 AM IST)

📌 IND-Customer Success Manager (India)
🏢 Nexinfo
📍 India