Sr Technical Lead (Support & Operations)

Noida, Uttar Pradesh

Job Summary

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Key Responsibilities

- Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop inf rastructure, in accordance with defined process and standards . Experience with d esktop peripherals like Docking stations, monitors, Multi-Function Devices (MFDs)

- Responsible for the implementation, support, administration, upgradation and management of windows Operating systems, MS Office products , etc.

- Maintain installed PCs, networks, telephone systems and periphe rals with routine maintenance

- Identify , log and resolve technical problems with software applications or network systems

- Identify potential changes and system improvements to present to senior team leaders for con sideration and implementation

- Ensure that work is carried out within agreed service levels and in accorda nce with department guidelines . Create, maintain , and distribute reports of progress to senior leadership

- End-2-end responsibility by opening tickets at the respective Server Maintenance provider portal and actively following up on the activities until a solution is provided to the requestor

- End-To-E nd responsibility for time critical tasks, by engaging the appropriate partner to perform the activities

Skill Requirements





- Must have worked for global customers and ready to work in 24X7 environments. rotating shifts & rotating weekly Offs. Able to use end user support tools like RDP, and/or other support tools.

- Real time acknowledgement and ownersh ip of IT infrastructure alerts. Quickly address the critical alerts and follow up with respective teams till the resolution. Account lockouts, password resets, O365 issues support.

- Must have solid communication skills (Verbal and Written) and the ability to articulate task management, priorities, and issues , participate in customer visits, conference calls, and assisting with defining the scope of services tasks

- Ensure configurations are optimized to enable monitoring of all related systems for fault/events including outages and performance issues and health checks in accordance with established policies and procedures

- Knowledge of Windows/Storage/Backup/User Access/Permissions/Networks etc , MS Office products, EzOffice , Using h elpdesk portal and a dministration . Supporting Thinclients / Virtual PCs (VDI) (Windows) , Desktop Operating Systems. Knowledge on VPN services, managing EUX inventory.

Other Requirements

Preferred Qualifications -

- Bachelor's degree in Engineering , Computer Science, Management Information Systems, or related field

- Atleast 2 + years of experience supporting ServiceDesk or Deskside tasks.

📌 Sr Technical Lead (Support & Operations) (India)
🏢 HCLTech
📍 India