Position Summary:

We are looking for a dynamic and experienced professional with solid communication and leadership skills to join our team. The ideal candidate will have prior experience in a BPO or similar environment, with a proven track record of managing teams, handling client interactions, and resolving conflicts effectively, coaching team members.

Principal Responsibilities:

1. Communicate effectively with US-based clients via email, chat, and calls (both written and verbal).

2. Act as a Subject Matter Expert (SME) or Team Lead, guiding and mentoring team members.

3. Manage day-to-day team operations and ensure performance targets are met.

4. Handle conflict resolution and escalate issues when necessary.

5. Monitor team productivity and provide regular feedback and coaching.

6. Ensure adherence to company policies and client expectations.

7. Be flexible to work in a 24/7 environment, including weekends and holidays.

8. Highly professional,



leads by example, and communicates effectively with team members, clients, and management whenever needed.

Formal Education Requirement:

· Graduate (BBA, B.Com, B.Sc, BCA) with 4-6 years of experience in BPO/KPO Operations

Additional Information:

· Good computer skills (Outlook, Word, Excel, PowerPoint,)

· 4-6 years of experience in a BPO or similar industry, with exposure to team leadership or SME roles.

· Excellent communication skills (written and verbal) to interact with international clients.

· Experience in problem-solving.

· Willingness to work in rotational shifts

Pay: Up to ₹500,000.00 per year

Benefits:

- Commuter assistance
- Health insurance
- Provident Fund

Education:

- Bachelor's (Required)

Work Location: In person

📌 Senior Customer Service Executive for a US based MNC (Bengaluru)
🏢 Hussmann Services India
📍 Bengaluru