Location: North Bangalore (Jakkur Yehlanka)
Experience: 5+ Years
Industry: Real Estate / Residential & Commercial Projects
Department: Customer Relationship Management (CRM)
Employment Type: Full-Time

Job Summary

We are looking for an experienced CRM Executive with 5+ years of experience in the real estate industry to manage customer relationships throughout the property-buying journey. The ideal candidate should have strong experience in customer communication, booking management, documentation, collections, possession coordination, and post-sales support.

The candidate will act as the primary point of contact for customers after booking and ensure a smooth and professional customer experience until possession and beyond.

Key Responsibilities

- Manage the complete post-sales CRM process from booking confirmation to possession and handover.
- Maintain regular communication with customers regarding booking status, payment schedules, documentation, construction updates, and possession.
- Handle customer queries, complaints, and escalations professionally and ensure timely resolution.
- Coordinate with Sales, Finance, Legal, Projects, Construction, and Registration teams to resolve customer requirements.
- Prepare and maintain customer records, booking documents, agreements, payment details, and correspondence.
- Follow up with customers regarding outstanding payments,



instalments, and statutory charges.
- Coordinate agreement execution, registration, demand letters, receipts, and other relevant documentation.
- Support customers during property registration, possession, snagging, and handover.
- Maintain accurate customer information and interactions in the CRM software/system.
- Generate regular reports related to bookings, collections, customer queries, documentation, and possession.
- Ensure timely issuance of customer communications, payment reminders, statements of accounts, and possession-related notices.
- Conduct customer satisfaction follow-ups and maintain robust long-term relationships.
- Coordinate with internal teams to ensure commitments made to customers are delivered on time.
- Identify recurring customer issues and suggest improvements to CRM processes.

Required Skills & Qualifications

- Graduate in any discipline; MBA/PGDM in Marketing, Sales, or related fields will be an advantage.
- 5+ years of relevant experience in Real Estate CRM/Post-Sales.
- Strong knowledge of the residential real estate sales and post-sales cycle.
- Good understanding of agreements, registration, payment schedules, collections, possession, and handover processes.

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person

📌 CRM Executive (India)
🏢 Mittal Developers
📍 India