Customer Relationship Manager (CRM)

Company: SmartFin CFO (Bada Business by Dr. Vivek Bindra)
Location: Okhla Phase III, Delhi
Experience: 1–6 Years
Salary: ₹25,000 – ₹30,000 per month
Additional: Performance-based bonus/incentives

About the Role

SmartFin CFO is looking for a proactive and customer-focused Customer Relationship Manager (CRM) to manage client relationships, understand customer requirements, ensure customer satisfaction, and build long-term relationships with clients.

The ideal candidate should have strong communication and interpersonal skills, a customer-oriented approach, and the ability to effectively handle client queries and coordinate with internal teams.

Key Responsibilities

- Manage and maintain strong relationships with existing and prospective clients.
- Understand customer requirements and provide appropriate solutions.
- Handle customer queries, concerns, and requests professionally and promptly.
- Follow up with clients regularly to ensure a smooth customer experience.
- Coordinate with internal teams to resolve customer issues and requirements.
- Maintain accurate records of customer interactions, follow-ups, and feedback.
- Identify opportunities for upselling and cross-selling relevant services.
- Collect and analyze customer feedback to improve service quality.
- Ensure timely communication with clients regarding services, updates,



and requirements.
- Monitor customer satisfaction and take proactive steps to improve retention.
- Prepare regular reports on customer interactions, follow-ups, and relationship status.

Requirements

- 1–6 years of experience in Customer Relationship Management, Client Servicing, Customer Support, Sales, or a related field.
- Excellent verbal and written communication skills.
- Solid interpersonal and relationship-building skills.
- Good problem-solving and follow-up abilities.
- Customer-focused attitude with a professional approach.
- Ability to manage multiple clients and tasks efficiently.
- Basic knowledge of MS Office/Google Workspace and CRM tools.
- Candidates with experience in B2B client handling or financial/business services will be preferred.

What We Offer

- Competitive salary of ₹25,000 – ₹30,000 per month
- Performance-based bonus/incentives
- Opportunity to work with a growing financial and business services organization
- Professional growth and learning opportunities

Interested Candidates

Interested candidates can directly contact:

Contact: +91-XXXXXXXXXX
Email: [email protected]

Location: Okhla Phase III, Delhi

Pay: ₹25,000.00 - ₹30,000.00 per month

Advantages:

- Paid sick time
- Paid time off

Work Location: In person

📌 Customer Relationship Manager (CRM) (India)
🏢 Smartfin CFO
📍 India