Company: Gokul Texprints Pvt. Ltd.
Location: Pandesara, Surat, Gujarat
Experience: 1–3 Years preferred
Employment Type: Full time

About the Role

Gokul Texprints Pvt. Ltd. is looking for a CRM Executive to manage customer relationships, coordinate sales orders, follow up with internal departments, and ensure timely communication and service to customers.

The candidate will act as a link between customers, Sales, Production, Quality, Dispatch, and Accounts to ensure smooth order execution and customer satisfaction.

Key Responsibilities

- Handle customer enquiries through phone, WhatsApp, email, and other communication channels.
- Maintain and regularly update the customer database and CRM records.
- Understand customer requirements related to fabric, quality, colour, design, printing, embroidery, quantity, and delivery.
- Prepare and follow up on quotations, samples, orders, and approvals.
- Coordinate with the Sales and Production teams regarding customer orders.
- Track order progress from order confirmation to production and dispatch.
- Follow up with Dyeing, Printing, Embroidery, Finishing, Quality, and Dispatch departments as required.
- Keep customers informed about order status, production progress, and expected delivery dates.
- Handle customer complaints and coordinate with the concerned department for resolution.
- Maintain records of enquiries, quotations, orders, complaints, customer feedback, and follow-ups.
- Coordinate with Accounts for pending payments and outstanding receivables.




- Follow up with existing customers for repeat orders and new requirements.
- Prepare daily, weekly, and monthly CRM/MIS reports.
- Monitor pending enquiries, pending orders, delayed orders, and customer commitments.
- Build strong and professional relationships with existing and new customers.
- Support the Sales team in achieving customer retention and business growth.

Required Skills

- Good communication and customer-handling skills.
- Good knowledge of MS Excel and MS Office.
- Knowledge of ERP/CRM software is preferred.
- Good follow-up and coordination skills.
- Ability to manage multiple customer requirements simultaneously.
- Good problem-solving and negotiation skills.
- Basic knowledge of textile fabrics and manufacturing processes will be an advantage.
- Good written and verbal English and Hindi communication.
- Gujarati communication will be an added advantage.

Preferred Candidate

- Graduate in Any relevant field.
- 1–3 years of experience in CRM, Sales Coordination, Customer Service, or Textile Industry preferred.
- Candidates with experience in textile fabric sales/customer handling will be given preference.

Key Performance Indicators (KPIs)

- Customer response and follow-up time
- Enquiry-to-order conversion
- Order tracking accuracy
- On-time delivery coordination
- Customer complaint resolution
- Customer satisfaction
- Repeat orders
- Outstanding payment follow-up
- Accuracy of CRM/MIS records

Pay: From ₹18,000.00 per month

Work Location: In person

📌 CRM Executive (India)
🏢 Gokul Tex Prints Pvt.Ltd.
📍 India