- Work Closely With Builder Teams: Maintain regular communication with builder sales teams and project representatives to understand upcoming requirements, customer enquiries and potential business opportunities.
- Generate Business Through Relationships: Build strong professional relationships with customers and project teams that result in referrals, repeat business and sustainable business opportunities.
- Maintain Lender Relationships: Coordinate effectively with bank and NBFC teams to obtain timely updates, clarify case requirements and facilitate faster movement of eligible applications.
- Handling Home Buyer Enquiries: Interact with prospective property buyers at project locations and understand their loan requirement, income profile and purchase plans.
- Recommend Suitable Loan Options: Assess the customer's basic financial profile and help them understand suitable home loan options, eligibility, repayment structure and documentation requirements.
- Coordinate the Application Process: Collect necessary information and documents from customers and ensure accurate and timely submission of loan applications to the appropriate lending partner.
- Manage Cases Until Disbursement:



Take responsibility for regular follow-ups and coordinate with customers, banks/NBFCs and internal teams to move cases smoothly through processing, sanction, documentation and disbursement.
- Resolve Customer Concerns: Act as the customer's primary support throughout the loan process, providing clear updates and helping resolve documentation, processing or coordination-related issues.
- Maintain Accurate Case Tracking: Keep all customer and case information updated and ensure timely follow-up on pending requirements, approvals and disbursement milestones.
- Represent Bharat Fincart Professionally: Ensure every interaction reflects our commitment to transparent guidance, reliable communication and a hassle-free home loan experience.

Pay: ₹200,000.00 - ₹360,000.00 per year

Benefits:

- Commuter assistance
- Versatile schedule
- Paid sick time

Application Question(s):

- If candidate has a Home loan DSA experience at least for 1 year

Experience:

- Customer relationship management: 1 year (Required)

Location:

- Thane, Maharashtra (Thane, Thane District) (Required)

Work Location: In person

📌 Home Loan Specialist – Customer Success (Thane)
🏢 BharatFincart Private
📍 Thane