Job Title: Greeter / Customer Welcome Executive

Job Purpose:
To create a warm and professional first impression for customers, welcome visitors to the showroom, understand their initial requirements, and guide them to the appropriate sales executive or department.

Key Responsibilities

- Customer Welcome
- Greet every customer entering the showroom with a warm and polite smile.
- Welcome customers professionally and offer assistance.
- Maintain a positive and courteous attitude throughout the customer visit.
- Customer Requirement Understanding
- Politely ask customers about their purpose of visit and jewellery requirements.
- Identify whether the customer is looking for gold, diamond, silver, bridal jewellery, gifts, etc.
- Direct customers to the appropriate sales executive.
- Customer Guidance
- Guide customers to the relevant jewellery section, counter, or sales consultant.
- Inform customers about showroom facilities, ongoing offers, collections, and services when required.
- Assist elderly customers and special-needs customers where appropriate.
- Customer Experience
- Ensure customers are comfortable while waiting for a sales executive.
- Coordinate with the sales team to minimize customer waiting time.
- Maintain professional showroom etiquette and service standards.
- Visitor Management
- Maintain basic records of showroom visitors when required.
- Coordinate customer appointments and scheduled visits.
- Inform the concerned sales executive about important or pre-booked customers.
- Showroom Coordination
- Coordinate with sales, reception, security, and management teams.
- Support the showroom team during busy hours, exhibitions,



and special events.
- Help maintain a neat, welcoming, and organized reception area.
- Customer Feedback
- Politely collect initial customer feedback when required.
- Escalate customer complaints or special requests to the showroom manager.
- Professional Conduct
- Maintain proper grooming, dress code, and professional body language.
- Follow showroom policies regarding customer service, security, and confidentiality.
- Never discuss confidential customer, jewellery, pricing, or business information with unauthorized persons.

Key Skills Required

- Excellent communication and interpersonal skills
- Pleasant personality and positive attitude
- Customer-service orientation
- Good grooming and professional appearance
- Basic knowledge of jewellery products
- Ability to handle multiple customers
- Team coordination skills
- Patience and courteous behavior

Key Performance Indicators (KPIs)

- Customer welcome and response time
- Customer satisfaction
- Proper customer allocation to sales executives
- Appointment/visitor management accuracy
- Skilled appearance and showroom discipline
- Customer feedback and service quality

Pay: ₹16,000.00 - ₹20,000.00 per month

Benefits:

- Leave encashment
- Provident Fund

Application Question(s):

- Do you have min 1+ year of experience as a greeter from jewelery or retails industries ?
- Are you ok with 10.45AM To 8.45 PM Time with Friday to Wednesday 06 working days ?
- Do you speak gujarati ? and are you in the age of 25-35 year ?

Education:

- Higher Secondary(12th Pass) (Preferred)

Language:

- Gujarati (Preferred)

Work Location: In person

📌 Greeter / Customer Welcome Executive (Borivali)
🏢 ONEWAY
📍 Borivali