HIRING ALERT!!!
Weblink.in is looking for Customer Success Manager Role !!!
Job Title: Customer Success Manager
Location: Central Delhi
Job Type: Full-Time
Department: Marketing / Customer Success.
The CSM is responsible for:
- Monitoring Renewal Score
- Tracking inquiry consumption
- Identifying renewal-risk customers
- Coordinating with:
- Sales (for upgrades)
- Ads/Growth (for extra leads)
- Ensuring:
- Right leads go to right customers
- Before expiry, not after
- Running renewal-save playbooks
They are NOT responsible for closing deals
They ARE responsible for renewal confidence.
Skills Set Required:
4–10 years in:
- Customer Success
- Account Management
- Post-sales ownership
- Worked in:
- SaaS
- Marketplace
- Lead-based businesses
- Comfortable with:
- Excel / Google Sheets
- Dashboards
- Talking to sales & ops teams
- Knows:
- CRM systems
- Renewal cycles
Key Responsibilities:
Design and implement data-driven retention strategies to increase customer loyalty and reduce churn.
- Analyze customer behavior, feedback,
to identify pain points and opportunities for engagement.
- Collaborate with Customer Support teams to improve customer experience and satisfaction.
- Stay up-to-date with industry trends and best practices in customer retention and loyalty programs.
- Map and analyze every touchpoint in the customer journey to identify friction points.
- Implement loyalty programs or exclusive benefits that show customers they are valued.
- Send timely and relevant updates, tips, and value-driven content to keep customers engaged.
- Address negative feedback early and turn it into an opportunity to delight the customer.
- Analyze churn data to understand why customers leave and implement solutions to prevent future loss.
Interested Candidates can share their Resume:
[email protected]
(phone hidden)
Job Type: Full time
Pay: From ₹100,000.00 per month
Benefits:
- Cell phone reimbursement
- Leave encashment
Work Location: In person
📌 Customer Success Manager (CSM) (Kirti Nagar)
🏢 Weblink.In
📍 Kirti Nagar