Customer Support Executive (Zoho CRM)

Location: Vaishali, Ghaziabad
Experience: 2–5 Years
Salary: ₹20,000 – ₹25,000 per month
Employment Type: Full-Time
Working Days: Monday to Saturday
Working Hours: 10:00 AM – 7:00 PM
Joining: Immediate

We are looking for a customer-focused Customer Support Executive to handle customer queries, order-related support and complaint resolution through calls, emails and WhatsApp.

Key Responsibilities

- Handle customer calls, emails and WhatsApp queries.
- Assist with product, order, delivery, return and refund-related queries.
- Resolve customer complaints and provide timely solutions.
- Coordinate with internal teams for order-related issues.
- Maintain customer interaction and complaint records.




- Follow up with customers until resolution.
- Handle online orders and e-commerce-related queries.
- Update and maintain customer information in Zoho CRM.

Required Skills

- Good Hindi and English communication skills.
- Basic knowledge of Zoho CRM.
- Basic computer, MS Excel and email knowledge.
- Valuable customer-handling and problem-solving skills.
- Polite and professional communication.
- Customer support or e-commerce experience preferred.

Qualification

Graduate preferred.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Support Executive (Zoho CRM) (India)
🏢 one2infinite
📍 India