E-Commerce Manager

Company: Jamaica Craft Café
Location: Zirakpur
Job Type: Full-Time
Experience: 3–6 Years
Industry: Food & Beverage / Hospitality

Job Overview

Jamaica Craft Café is looking for an experienced and results-driven E-Commerce Manager to lead and grow our online sales business. The role will be responsible for managing e-commerce platforms, driving revenue, developing online sales strategies, optimizing marketplace performance, and ensuring an excellent digital customer experience.

Key Responsibilities

- Develop and execute the overall e-commerce strategy to achieve revenue and growth targets.
- Manage online marketplaces, website operations, and other digital sales channels.
- Oversee product listings, pricing, promotions, inventory, and product visibility.
- Drive online sales through promotional campaigns, offers, and seasonal activities.
- Monitor and analyze sales, revenue, conversion rate, traffic, AOV, and customer retention.
- Identify new opportunities to increase online revenue and market share.
- Manage online orders, fulfillment, cancellations, returns, and customer issues.
- Coordinate with operations, kitchen, delivery, marketing, and finance teams.
- Analyze customer behavior and marketplace trends to improve performance.
- Monitor competitors, pricing, promotions, and industry trends.
- Develop and maintain relationships with marketplace partners and vendors.




- Prepare regular e-commerce performance reports and present insights to management.
- Lead and guide the e-commerce team to achieve business objectives.

Requirements

- 3–6 years of experience in E-Commerce, Online Sales, Marketplace Management, or D2C.
- Experience in F&B;, Hospitality, FMCG, Retail, or D2C brands is preferred.
- Strong knowledge of e-commerce operations, online sales, and marketplace management.
- Excellent analytical, commercial, and problem-solving skills.
- Strong understanding of digital promotions and customer acquisition.
- Good knowledge of Excel/Google Sheets and e-commerce analytics tools.
- Strong communication, leadership, and team-management skills.
- Ability to work in a fast-paced, target-oriented environment.

Key Skills

E-Commerce Management | Online Sales | Marketplace Management | D2C | Revenue Growth | Sales Strategy | Product Listing | Inventory Management | Digital Promotions | E-Commerce Analytics | Team Management | Customer Experience

What We Offer

- Competitive salary + performance incentives
- Growth and career development opportunities
- Leadership role in a growing F&B; brand
- Dynamic and professional work environment

Pay: ₹35,000.00 - ₹55,068.78 per month

Advantages:

- Leave encashment
- Paid sick time
- Paid time off

Work Location: In person

📌 E-Commerce Manager (India)
🏢 Jamaica Craft Cafe & Restaurant
📍 India