Job Description: We are looking for a CRM Executive to join our team. The candidate will be responsible for managing customer relationships, handling customer queries, ensuring customer satisfaction, and coordinating with internal teams for smooth service delivery.
Key Responsibilities:
Build and maintain strong customer relationships.
Handle customer inquiries and complaints professionally.
Understand customer needs and provide appropriate solutions.
Improve customer experience and satisfaction.
Coordinate with internal teams.
Maintain customer interaction records.
Follow up on pending payments from distributors.
Required Skills:
Excellent communication skills.
Strong interpersonal and problem-solving abilities.