Job Description – Key Account Manager

Company: Big Leap Marketing
Location: Gurgaon, Haryana
Experience Required: 3–5 Years
Industry: Marketing & Advertising Agency
Employment Type: Full-Time

About the Role

Big Leap Marketing is looking for a proactive and client-focused Key Account Manager to manage key client accounts, build long-term relationships, ensure smooth project execution, and drive client satisfaction. The ideal candidate should have prior experience working in a marketing/advertising agency and strong communication, account management, coordination, and relationship-building skills.

Key Responsibilities

- Manage and maintain strong relationships with key clients and act as the primary point of contact.
- Understand client requirements, business objectives, and marketing goals.
- Develop account strategies and ensure effective execution of client requirements.
- Coordinate with internal teams including Digital Marketing, Content, Design, Performance Marketing, and SEO.
- Manage multiple client accounts, projects, timelines, and deliverables.
- Conduct regular client meetings and provide updates on project progress and campaign performance.
- Monitor account performance and ensure deliverables meet client expectations and quality standards.
- Handle client feedback, concerns, and escalations professionally and effectively.
- Identify opportunities for upselling and cross-selling relevant agency services.
- Support client retention and contribute to long-term business relationships.
- Maintain accurate records of client communication, requirements, deliverables, and project status.




- Work closely with internal teams to resolve issues and ensure timely delivery.

Required Skills & Qualifications

- Bachelor's degree in Marketing, Business Administration, Mass Communication, or a related field.
- 3–5 years of experience in Key Account Management/Client Servicing/Account Management.
- Agency experience in Marketing, Advertising, Digital Marketing, or Creative Services is mandatory.
- Excellent verbal and written communication skills.
- Strong client relationship and stakeholder management skills.
- Good understanding of digital marketing, social media, branding, and performance marketing.
- Ability to manage multiple key accounts and projects simultaneously.
- Strong problem-solving, organizational, and negotiation skills.
- Proficiency in MS Office, Google Workspace, and project management tools.

Preferred Skills

- Experience managing multiple key brand accounts.
- Experience working with B2B clients is a plus.
- Knowledge of digital marketing metrics and campaign reporting.
- Strong presentation and client negotiation skills.
- Ability to work in a fast-paced agency environment.
- Experience in account growth, upselling, and cross-selling.

What We Offer

- Competitive salary package.
- Opportunity to work with diverse brands and industries.
- Collaborative and growth-oriented work environment.
- Skilled learning and career advancement opportunities.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

- Paid time off

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

📌 Key Account Manager (India)
🏢 Big Leap Digital Services
📍 India